RE Call Center Representative Terms and Conditions, Independent Contractor Policy, and Code of Conduct

Representatives acknowledge and agree that they are independent contractors and not employees of RE.

Nothing in this Agreement shall be construed as creating:

• An employer-employee relationship;
• A partnership;
• A joint venture;
• An agency relationship;
• A franchise relationship; or
• Any entitlement to employee benefits.

Representatives are solely responsible for determining and complying with all tax obligations applicable in their country, state, province, or jurisdiction.

RE shall not:

• Withhold taxes;
• Pay payroll taxes;
• Provide unemployment benefits;
• Provide workers' compensation coverage;
• Provide retirement benefits;
• Provide paid leave;
• Provide overtime compensation; or
• Provide health insurance.

Representatives assume full responsibility for all applicable taxes and governmental reporting requirements.

Representatives may provide support and sales assistance relating to:

• RE Marketplace;
• RE Vendor Programs;
• RE Manufacturer Programs;
• RE Swift Membership;
• RE Finance Programs;
• RE Support Services;
• RE Products and Services;
• Technical dashboard assistance; and
• Other programs designated by RE.

Representatives agree to accurately represent RE products and services and shall not provide unauthorized statements, guarantees, promises, or commitments.

Representatives shall:

• Treat all customers, vendors, manufacturers, members, and partners with courtesy and professionalism;
• Exercise patience, empathy, and respect during all interactions;
• Place customer service excellence at the forefront of every communication;
• Maintain professionalism regardless of customer behavior;
• Avoid harassment, discrimination, intimidation, or abusive conduct;
• Follow all scripts, procedures, and escalation protocols;
• Represent RE in a manner that protects and enhances RE's reputation.

Failure to comply may result in disciplinary action, suspension, or immediate termination.

Representatives understand that operational oversight is required.

Representatives agree to:

• Report to assigned supervisors;
• Attend mandatory weekly meetings;
• Participate in required product and procedural updates;
• Complete mandatory training sessions;
• Review updated policies and scripts issued by RE;
• Maintain current knowledge of RE offerings.

Failure to attend required meetings may affect eligibility for assignments and compensation.

Representatives agree that:

• Standard scheduling shall not exceed eight (8) hours per day;
• Representatives shall not exceed thirty-six (36) hours per week unless authorized in writing by RE;
• Login activity, call activity, and system usage may be monitored;
• Representatives are responsible for maintaining reliable internet, equipment, and workspace necessary to perform services.

RE reserves the right to modify scheduling requirements.

Compensation shall be determined solely by RE.

Compensation may include:

• Sales commissions;
• Call-based compensation;
• Performance incentives;
• Bonuses;
• Customer satisfaction incentives;
• Promotional campaigns; and
• Other compensation models implemented by RE.

RE may modify compensation plans prospectively at its discretion.

Representatives shall only be entitled to compensation earned and approved under applicable RE policies.

No compensation is guaranteed.

RE may utilize quality assurance and customer feedback systems.

Representatives acknowledge:

• Customer ratings are part of performance evaluation;
• A minimum average rating of four (4) stars may be required;
• Representatives falling below required standards may be suspended or removed without prior notice;
• Representatives remain eligible to receive approved earned balances reflected on their dashboard, subject to deductions authorized by law or this Agreement.

RE retains sole discretion regarding quality determinations.

Representatives acknowledge access to confidential information including:

• Customer information;
• Vendor information;
• Manufacturer information;
• Business plans;
• Marketing strategies;
• Trade secrets;
• Financial information;
• Training materials;
• Operational procedures;
• Scripts;
• Internal communications;
• Software access credentials;
• Technical documentation; and
• Proprietary information.

Representatives shall not disclose, copy, distribute, sell, transfer, reproduce, or use confidential information except as required to perform authorized services.

Confidentiality obligations survive termination indefinitely to the maximum extent permitted by law.

Any breach may result in:

• Immediate termination;
• Injunctive relief;
• Monetary damages;
• Recovery of attorney's fees and costs;
• Civil litigation; and
• Any other remedies available under applicable law.

Representatives shall:

• Protect customer privacy;
• Follow all applicable data protection laws;
• Use only authorized RE systems;
• Maintain secure passwords;
• Immediately report suspected breaches;
• Avoid downloading confidential information to personal devices unless expressly authorized.

Representatives shall not record, copy, photograph, screenshot, export, or transmit protected information without authorization.

Representatives are strictly prohibited from:

• Collecting customer payments;
• Accepting cash;
• Requesting credit card information outside approved systems;
• Requesting banking information;
• Soliciting Social Security numbers unless expressly authorized through approved workflows;
• Directing customers to personal accounts;
• Conducting transactions outside RE platforms.

Violations may result in immediate termination and legal action.

Representatives have no authority to:

• Bind RE contractually;
• Negotiate agreements;
• Modify policies;
• Approve refunds outside authorized procedures;
• Resolve legal disputes independently;
• Issue guarantees;
• Speak on behalf of RE executives;
• Make operational decisions outside assigned authority.

Matters requiring escalation must be promptly referred through appropriate management channels.

All material issues shall be reported to management, including:

• Customer complaints;
• Vendor disputes;
• Manufacturer disputes;
• Data security incidents;
• Fraud concerns;
• Legal notices;
• Media inquiries;
• Regulatory requests;
• Financial irregularities.

Representatives shall comply with escalation instructions issued by RE supervisors.

Representatives may only represent RE within the scope of authorized RE services.

Representatives shall not:

• Present themselves as RE executives;
• Offer unrelated services under the RE name;
• Use RE branding for personal business;
• Engage in unauthorized public statements.

Any misuse of RE's name, trademarks, or reputation may result in immediate termination and legal action.

During engagement and for twelve (12) months following termination, Representatives shall not knowingly solicit:

• RE customers;
• RE vendors;
• RE manufacturers;
• RE employees;
• RE contractors;

for competing services using confidential information obtained through RE.

Representatives agree to comply with all applicable laws and regulations, including those related to:

• Consumer protection;
• Anti-fraud requirements;
• Telemarketing restrictions;
• Data privacy obligations;
• Anti-bribery laws;
• Anti-harassment standards;
• Equal opportunity principles.

Representatives are responsible for obtaining any licenses required within their jurisdictions.

RE is committed to equal opportunity.

RE does not discriminate based upon:

• Race;
• Color;
• National origin;
• Religion;
• Sex;
• Gender identity;
• Sexual orientation;
• Age;
• Disability;
• Veteran status; or
• Any protected characteristic under applicable law.

RE welcomes talented individuals from around the world who contribute expertise and professionalism consistent with RE values.

Representatives acknowledge that RE shall not be liable for:

• Independent tax obligations;
• Personal equipment failures;
• Internet disruptions;
• Unauthorized actions by Representatives;
• Misrepresentations made without authorization;
• Illegal acts committed by Representatives.

Representatives agree to defend, indemnify, and hold harmless RE, its affiliates, officers, directors, managers, employees, and agents from claims, liabilities, losses, damages, penalties, costs, and attorney's fees arising from:

• Breach of this Agreement;
• Negligence;
• Fraud;
• Misrepresentation;
• Violation of law; or
• Unauthorized conduct.

Representatives consent to monitoring of work-related activities, including:

• Call recordings;
• Screen monitoring;
• Login activity;
• Dashboard usage;
• Performance analytics;
• Quality assurance reviews.

Monitoring shall be conducted in accordance with applicable laws.

All materials developed, created, modified, or used in connection with RE services, including scripts, recordings, documents, workflows, and training materials, shall remain the exclusive property of RE.

Representatives acquire no ownership rights in RE intellectual property.

RE reserves the right to suspend, deactivate, or terminate any Representative immediately, with or without notice, for any lawful reason, including but not limited to:

• Policy violations;
• Poor performance;
• Confidentiality breaches;
• Fraud;
• Customer abuse;
• Misrepresentation;
• Security concerns;
• Reputational harm;
• Operational requirements.

Termination shall not affect RE's right to pursue legal remedies.

The provisions relating to confidentiality, intellectual property, indemnification, limitation of liability, dispute resolution, and post-termination obligations shall survive termination.

This Agreement shall be governed by the laws of the State of Florida, United States, without regard to conflict of law principles.

Any dispute arising under this Agreement shall first be submitted to confidential mediation.

If mediation fails, disputes shall be resolved through binding arbitration in Florida, except where RE seeks injunctive relief relating to confidential information, trade secrets, intellectual property, or misuse of company assets.

The prevailing party shall be entitled to recover reasonable attorney's fees and costs where permitted by law.

This Agreement constitutes the entire understanding between RE and the Representative and supersedes all prior communications relating to the subject matter herein.

RE reserves the right to amend these Terms and Conditions at any time. Continued use of RE systems following notice of changes constitutes acceptance of the revised terms.